HPA Customer Survey

Please fill out the following form then click "Submit Survey" at the bottom of the page.
(**All fields are required**)


Company Name:
Company Contact:
Phone Number:
Date of Survey:
May we contact you regarding this survey? Yes No
  1. How would you rate your sales rep knowledge concerning the collection industry?
    Very Knowledgeable    Somewhat Knowledgeable

  2. How would you rate your sales reps knowledge concerning your specific industry?
    Very Knowledgeable    Somewhat Knowledgeable

  3. How would you rate your sales rep and their ability to answer questions concerning accounts you have placed with us?
    Excellent    Fair    Poor

  4. Does your sales rep return phone calls and email messages on a timely basis.
    Very Timely    Somewhat Timely    Not timely at all

  5. On an average month how many times do you contact your sales rep?
    Less than 5    6-20    21 or more

  6. Overall how would you rate the level of service you receive from your sales rep?
    Excellent    Fair    Poor

  7. Do the reporting functions HPA offers to its customers meet your companies needs?
    Meets our needs    Exceeds our needs    Does not meet our needs

  8. When contacting our support staff at HPA, how would you rate the level of service you received?
    Excellent    Fair    Poor    Never contacted

  9. Overall how would rate the level of service you receive from HPA?
    Excellent    Fair    Poor

  10. Please indicate in the space below any suggestions you may have that will improve our ability to provide you with a higher level of customer satisfaction.